Introduction

Bloomingdale Communications is committed to providing reliable, high-speed internet services to our customers while ensuring an open and fair internet in compliance with all applicable rules, including the Federal Communications Commission’s (FCC) Open Internet Rules (often referred to as “Net Neutrality” rules). This policy outlines how we manage our network to maintain quality, security, and efficiency for all users.

1. Open Internet Compliance

Bloomingdale Communications fully supports the principles of Net Neutrality. We are committed to:

  • No Blocking: We do not block access to lawful content, applications, services, or non-harmful devices.
  • No Throttling: We do not degrade or impair access to lawful internet traffic on the basis of content, application, service, or use of a non-harmful device.
  • No Paid Prioritization: We do not favor or prioritize any lawful internet traffic over other traffic in exchange for consideration. We treat all traffic equally.

2. Network Management Practices

Our network management practices are designed to improve the overall efficiency of our services, maintain network security, and enhance the online experience for our users without engaging in unreasonable interference or disadvantageous lawful content or services.

a. Congestion Management

We employ congestion management techniques to ensure optimal network performance. However, these practices do not target any specific content, services, or applications. In cases of network congestion:

  • We may temporarily reduce the speed of high-bandwidth users or applications during peak periods to ensure equitable access to the network for all customers.
  • Any speed reductions are non-discriminatory and based on overall traffic usage rather than the specific content being accessed.
b. Application-Specific Behavior

We do not inhibit or favor specific applications or classes of applications, except when necessary to address security threats, prevent spam, or protect network integrity.

c. Device Attachment Rules

Our customers can use any compatible, non-harmful device with our network. We do not limit the types of devices that can be connected to our network, provided they comply with applicable technical standards and do not pose a threat to the network’s security or integrity.

d. Security Practices

We implement security measures to protect our customers and network from malware, hacking, spam, and other threats. These measures include:

  • Monitoring for abnormal traffic patterns that may indicate malicious activity.
  • Blocking harmful content such as malware or phishing sites.
  • Restricting access to services or devices that pose a threat to network security.

3. Network Performance

a. Speed and Latency

Our services are designed to deliver the speeds and performance advertised in our marketing materials. We offer a range of speed tiers, and our customers can expect to experience speeds within the range specified for their selected service plan. However, actual speeds may vary depending on factors such as:

  • The customer’s equipment and device configuration.
  • The location of the customer relative to our network infrastructure.
  • Time of day and the level of network congestion.
b. Service Tiers

We provide different tiers of internet services to accommodate varying user needs. Each tier offers a different range of speeds, data usage limits, and features. We strive to maintain transparency about the expected performance of each tier and regularly monitor our network to ensure customers are receiving the service they pay for.

4. Transparency

We are committed to transparency regarding our network management practices, performance, and commercial terms. We will:

  • Provide clear and accurate information about our network practices and performance in all customer-facing materials.
  • Disclose any material changes to our network management practices or performance.

5. Complaints and Inquiries

Customers with concerns regarding our network management practices or performance may contact us using the following methods:

  • Phone: (269) 521-7341
  • Email: staff@bloomingdalecomm.com
  • Mail: 101 W. Kalamazoo St. P.O. Box 187, Bloomingdale, MI, 49026

We strive to address all complaints in a timely and fair manner. If customers are not satisfied with our resolution, they may file a complaint with the FCC or relevant authorities.

6. Policy Updates

This Network Management Policy may be updated to reflect changes in regulations, technology, or network practices. We will notify customers of any significant changes in this policy and will post updated versions on our website.

By adhering to these principles, Bloomingdale Communications remains committed to providing an open, secure, and high-quality internet experience for all of our customers.