What is the Emergency broadband benefit program?
https://www.getemergencybroadband.org
How do I qualify?
https://www.getemergencybroadband.org/do-i-qualify/
How do I apply for the benefit?
https://www.getemergencybroadband.org/how-to-apply/
How do I get the discount applied to my account?
https://www.getemergencybroadband.org/how-to-apply/
EMERGENCY BROADBAND BENEFIT FAQ
•When will my discount start?
•After you’ve received formal approval from USAC, it is imperative that you contact Bloomingdale Communications. Within 72 hours of contacting Bloomingdale Communications with your formal approval, a member of our staff will contact you to complete the enrollment process and apply the discount. Discounts cannot be retroactive to the date you received the formal approval from USAC; therefore, it is very important to contact Bloomingdale Communications as soon as you receive the formal approval.
•How much is my discount?
•The EBB program discount is up to $50 per month for qualifying broadband service and equipment rental fees. Only one discount per household will be permitted.
•When will my discount end?
•The discount will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever comes sooner. At which time, USAC will notify Bloomingdale Communications of the program end date and Bloomingdale Communications will then notify all EBB participants of the forthcoming end date via mail/email notification.
•How will I know when the discount ends?
•USAC will notify Bloomingdale Communications of the program end date and Bloomingdale Communications will then notify all EBB participants of the forthcoming end date via mail/email notification.
•Do I have to keep service after the discount ends?
•You are not obligated to retain internet service once the discount ends, however, failure to notify Bloomingdale Communications of your request to discontinue service once the discount ends, does make you subject to Bloomingdale Communications undiscounted rates and general terms & conditions of service.
•Can I upgrade/downgrade my internet service/speed?
•Yes, all Fiber Internet & DSL Internet speed tiers qualify for the EBB program discount up to $50 per month for qualifying households. Satellite internet service does not qualify for the EBB program discount.
•What if I disconnect my Bloomingdale Communications service?
•Bloomingdale Communications will notify USAC of your termination of service and will unenroll you from the EBB program as a Bloomingdale Communications subscriber, at which time you may enroll for the EBB discount through another participating provider.
•What if I switch to another provider?
•Bloomingdale Communications will notify USAC of your termination of service and will unenroll you from the EBB program as a Bloomingdale Communications subscriber, at which time you may enroll for the EBB discount through another participating provider.
•Will I lose my discount if my service is suspended for non-payment?
•No, your discount will resume once you’ve met the Bloomingdale Communications payment terms of service. If your account is disconnected for non-pay, Bloomingdale Communications will notify USAC of your termination of service and will unenroll you from the EBB program as a Bloomingdale Communications subscriber, at which time you may enroll for the EBB discount through another participating provider.
•Can I get the discount if I already participate in the internet Lifeline discount program?
•Yes, existing Lifeline qualified participants are eligible to participate in both the Lifeline discount program & the EBB discount program.
