☎️📲ATTENTION BCI PHONE CUSTOMERS: A local call completion issue has been identified and is currently under investigation. The issue is affecting multiple landline phone providers, not just BCI. When calling from a landline phone to a local Verizon Wireless number, the call is not completing; the caller will hear a fast busy tone or dead air. We apologize for the inconvenience this has caused and we are all hands on deck working to resolve this issue with the upstream provider who is responsible for the transmittal of this call type.
If you lease a router from us, and if the make/model is a Comtrend NL-3120 (see image below) We’ve been trying to reach you, however, we’ve been unsuccessful.
Our goal is to provide you the best internet experience, and in order for us to do that we need to upgrade your router.
‼️Please contact us at 269-521-7300 so we can coordinate your router upgrade ASAP‼️