April 30, 2020
Given the recent extension of the Stay Home, Stay Safe order, our front offices will remain closed to the public through May 15, 2020. As a company, we are working diligently on devising a plan to acclimate our staff and customers to the new normal. Our number one priority is and always will be to keep our staff and customers safe.
We will continue to serve our customers in the same manner as we’ve been doing for the last several weeks.
- Customer Service & Technical Assistance: Our store fronts will remain closed for the safety of our employees and customers, but our Customer Care and Help Desk Teams are still available via phone. Our representatives are working from the safety of their own homes and are still available to take your calls and answer your questions. If you need to make a payment, each of our offices are equipped with a drop box. Those are checked regularly during our 8 a.m. – 4:30 p.m. business day and payments are posted on the same day.
**If you do need to call for customer service, please be patient as our call volume is higher than usual. Feel free to leave a voicemail and our staff will return your call by the end of the business day.
- Paying Your Bill: Many are finding themselves in a time of uncertainty and we recognize that many of our customers are financially impacted. Our Customer Care Team is dedicated to working with customers facing financial hardship, whether it’s a payment arrangement or temporary service modification. If you’re concerned about paying your bill, please call us sooner than later at 269-521-7300 so we can find a solution. We are waiving all late payment fees right now, but ultimately want to help our customers stay on top of bills to the best of their ability to avoid a huge catch-up when we reach the other side of this pandemic. Our team is prepared to help and support you through this time. It’s what we’ve always done and what we will always do.
- Practicing Social Distancing: We’re working differently than we ever have and taking every precaution to keep our employees safe and healthy. You also play a role in that. Our crews are still at work in the field, and we’re asking you to maintain a safe distance. Please leave our crews to do their work and don’t stop to chat or ask questions. If you have a question about what they’re doing, please call our office.
- Doing Our Part to Provide Resources for You: If you need access to the internet; from the comfort of your vehicle we have opened our Bloomingdale Communications guest networks to the public. These networks can be accessed in the parking lot across from our Bloomingdale office and in the parking lot of our Paw Paw office. Additionally, we’ve partnered with all the VBDL locations to extend public Wi-Fi access in their parking lots.
Stay Home, Stay Safe